Tagged Toyota

My Toyota Scion XD dead at 76,000 miles (a review)

Toyota Scion XD - 2009

Yes, my first car died. At 76,000 miles.

So I’m bitching. I’m angry. I’m upset. Moreover, I’m disappointed. As a full-time grad student and full-time employee, I was working my butt off. Nobody was there to help me financially. I did it all on my own, everything, ever since I was about 17. My mom was never in the position and my dad (though ironically he was a mechanic) passed away when I was 17. I chose a Scion XD after two months searching for the perfect car—one that was affordable and reliable.

Before turning to Toyota, I had a hand-me-down Ford. I thought buying American was the way to go, but everyone told me foreign cars were made to last. And that’s what I needed. And why new? Because I didn’t want to take any chances. I couldn’t have anymore breakdowns, going into the city three time a week (an hour commute from Greensburg, PA).

“Lifetime Warranty” was what sold me. It felt safe. And because no one is around the corner looking after me or ever has been, I am a sucker for a warranty. I even opted for the extended warranty (a 75,000-mile/6 year add-on). The only thing I was told was to keep record of all maintenance. Right on. I’m kind of neurotic about such things, so it wasn’t too hard. I kept every receipt, as there were times I did not go to the Toyota dealership for an oil change.

And then BOOM. It all goes to hell. A broken transmission at 76,500 miles? Are you kidding me?

Her name is Meredith Baxter, by the way. She has a name. I took care of her. Did all the things I had to do. Or so I thought. Even the mechanic said: “The car looks good under the hood. You can tell you took care of it.”

But then the bad news:

“Well, it seems you don’t have record of tire rotations every 5k miles here,” the Toyota employee informed me.

This comes after a few back-and-forths with missing receipts that I dug up, called about, etc. Finally, all of my information gets sent to Wascor, a third-party company that apparently is responsible for this supposed “Lifetime Warranty.” And they deny me. Because even though tire rotations admittedly have nothing to do with a transmission, it was part of the maintenance plan (which I can’t find anywhere). So basically they weaseled their way out of paying for it.

Wascor is a THIRD-PARTY COMPANY. Meaning: They could give two shits about your car or your happiness with the product. And they will try to find a way out of it. Anyway they can. When I produced information that they were missing, they kept coming back with more things I didn’t have. Finally, the found something I didn’t. TIRE ROTATIONS.

I get it. It’s not Toyota. But do you know what is Toyota? They plaster this “Lifetime Warranty” everywhere. People feel secure knowing they have this. But they probably don’t—not unless they’ve kept completely spotless records of their maintenance. Even the Toyota guy on the phone tells me, “It’s kind of a scam. I yelled at them.”

A scam? You think? And somehow this does fall back on you, Toyota. Maybe do a better job of impressing upon people how important it is that they do this. They rotate their tires, even.

So that’s that, I guess. A dud of a car. The good news? Toyota in all of their shiny gleaming kindness has decided to pay for the part, since it’s pretty whack that 1500 miles after their extended warranty is up, the heart of the car itself fails. So thank you. But now still I’m forced to pay $1400 for labor, which has to be done at the Toyota dealership, of course. Because yes, Toyota realizes something very wrong happened are still going to bank off of it. They won’t cover the whole thing.

Thanks, Toyota. Thanks, Scion. This is my review of your car. I’m so happy that I spent $17,000 (plus taxes and an extra warranty) for a piece of junk car that lasted me 76k miles. If I wanted that, I would’ve bought a Ford or a Chrysler.

The only thing good I have to say is that the guys at Toyota of Greensburg did go to bat for me. They were kind. They hooked me up with a loaner car, which would’ve cost me around $35/day. They made me feel taken care of, heard. And I’m not ungrateful for that. But does good service make up for quality? Because now, if something else goes wrong, I know the warranty is garbage (all because of tire rotations, you know). I no longer have the security of the warranty or the brand. It seems like a new car is in my future when I just wanted to ride out Meredith until the end.

I’m not just someone trying to get something for nothing. I’m being loud about it, because it isn’t fair. It isn’t right. It’s your reputation, Toyota. And if you still feel the need to bank off of a faulty car, that’s on you.

So bummed… I guess the joke’s on me.

mt

 


 

UPDATES:

I tried reaching out to Toyota/Scion to no avail. After reviewing my case, they still ask that I pay the $1400 for labor. I think they believe I should just be grateful that they did anything at all.

After a barrage of posts online, the General Manager of Toyota of Greensburg called me. He said he was “confused” by my online outrage and that I didn’t note that Toyota gave me a loaner, which would’ve equated to $900 for all the days I’ve needed it. So as he is signing off on all this money (over $3,000), he is wondering why I’m still discontent. He feels I’m not telling the whole story. So I have amended it some to reflect what he felt I didn’t represent (which was not purposeful).